Frequently Asked Questions
Get quick answers to common remote support inquiries
What types of devices do you support remotely?
techrelay technicians provide remote assistance for Windows and macOS computers, as well as iOS and Android mobile devices and tablets.
How can I initiate a remote support session?
Visit our Contact page, fill out the form with your device details and issue description, and select a convenient time slot. We’ll confirm your appointment via email.
When is the help desk available?
Our remote help desk operates Monday through Friday, 9:00 AM to 6:00 PM EST. Requests submitted outside these hours are addressed on the next business day.
How do you ensure my data is protected?
All remote sessions use encrypted connections and our team follows strict privacy protocols. Access is limited to the specific issue you reported.
What are the support fees?
Our transparent flat rate pricing is detailed on the Pricing page. You’ll know the cost before a session begins.