Privacy Policy for techrelay

Effective Date: 2025

1. Introduction

At techrelay ("we", "us", "our"), we are committed to protecting your privacy. techrelay provides remote help desk services for basic device and software troubleshooting. Our office is located at 301 Front Street West, Toronto, ON M5V 2T6, Canada. You can reach us by phone at +14168457256. Our Business ID is 861686266.

2. Information We Collect

We collect information that you provide directly when you use our services or contact us. This may include:

• Contact Information: name, email address, phone number.
• Device and Software Data: device model, operating system, IP address, error messages.
• Support Interaction Details: chat logs, support tickets, troubleshooting history.

3. How We Use Information

We use the information we collect to:

• Provide and improve our help desk services.
• Respond to your inquiries and support requests.
• Send service-related notices and updates.

4. GDPR Compliance

techrelay is committed to compliance with the General Data Protection Regulation (GDPR). If you are a resident of the European Economic Area (EEA), you have the following rights:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your personal data under certain conditions.
• Right to Restrict Processing: You may request that we limit processing of your personal data.
• Right to Data Portability: You may request a copy of your data in a structured, common format.
• Right to Object: You may object to processing based on our legitimate interests.

To exercise any of these rights, please contact us via contact form.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site. Cookies are small text files stored on your device. We use:

• Session Cookies: to maintain your session information.
• Persistent Cookies: to remember your preferences.
• Analytics Cookies: to analyze site usage and performance.

You can manage cookies through your browser settings. If you disable cookies, some features of our site may not function properly.

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction.

7. Third-Party Services

We may share information with trusted third-party service providers who assist us in operating our website and services. These providers are contractually bound to protect your data and use it only for the services we specify.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. techrelay does not knowingly collect personal data from children under 13. If you believe we have collected data from a child under 13, please contact us via contact form so that we can promptly address the issue.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top will be revised. We encourage you to review this policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us via contact form or by phone at +14168457256.